Peace of Mind Support
Every Step of the Way...Maximize the Value of Your System.
Feel confident in your choice and know you're covered when you need it.
An insurance/protection plan for your hardware and software system.
Next Business Day
ADI will send part(s) and/or a Technician for service on-site for or
any hardware failures for all equipment covered under the policy. No
charge for travel time.
24/7 Toll free Help Desk Phone /
Normal Business Hours:
General support, questions, etc.
Monday through Friday
9:00 AM to 5:00 PM
Mission Critical Support Hours:
System is down, unable to ring up sales, etc.
*only mission critical calls will be returned during this time
Monday - Friday 5:00 PM to 9:00 AM
Saturday and Sunday all day
Remote Access Support
ADI uses software that gives us the capability to connect remotely to
your system to fix and diagnose any challenges quickly and
For Details >>
Log in to submit your support request:
New Ticketing System Coming
To be directly entered into the support
(Active support customers only)