ADI's Business Ready Complete Support Policy

Current Support Policy Customers

Peace of Mind Support & Service

Every Step of the Way...Maximize the Value of Your System.
Feel confident in your choice and know you're covered when you need it.
An insurance/protection plan for your hardware and software system.

• Next Business Day Replacement/Swap-Out Service
  ADI will send part(s) and/or a Technician for service on-site for or any hardware failures for all equipment covered under the policy. No charge for travel time.

• 24/7 Toll free Help Desk Phone / Internet Support
  Normal Business Hours:
  General support, questions, etc.
  Monday through Friday
  9:00 AM to 5:00 PM
  
  Mission Critical Support Hours:
  System is down, unable to ring up sales, etc.
  *only mission critical calls will be returned during this time
  Monday - Friday 5:00 PM to 9:00 AM
  Saturday and Sunday all day

• Remote Access Support
  ADI uses software that gives us the capability to connect remotely to your system to fix and diagnose any challenges quickly and unobtrusively.

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