To speak with a representative, call toll free
(800) 603-5244



Gold Policy Benefits

Gold Policy Support Customers

Support & Service

  • No worries -- you're covered with Gold!
    An insurance/protection plan for your hardware and software system. Simply the Best in the Business!

  • Unlimited Next Business Day Replacement Service
    We will send part(s), or a technician, on-site for service for any hardware failures, for any reason, on all equipment purchased from ADI. No charge for travel time (only a small trip fee applies).

  • Unlimited Toll-Free Help Desk Phone / Internet Support
    Monday through Friday, 9AM to 5PM, 15-20 minute max call-back time. Weekends and holidays, 30-45 minute max call-back time.

  • Unlimited Remote Access Support
    ADI uses software that gives us the capability to connect remotely to your system to fix and diagnose any challenges.

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For tech support, call:
(888)239-7689

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